Excellent hotel with free parking, a seasonal outdoor pool, and friendly 24-hour reception. The staff helped me find great local spots on my first stay. I can't wait to return for Christmas!

The location offers easy access to numerous restaurants, making dining convenient. However, the room furniture shows significant signs of wear, affecting the overall comfort. While the cleanliness was satisfactory, the outdated furnishings and noisy bed made getting restful sleep challenging during my stay. It's a place to consider for its location but not for its accommodations.

The location was perfect for us to explore the beautiful waterfall and try out the Mountain Glider at Rowdy Bear Mountain. Loved hanging out by the pool after our adventures!

Our friends had issues with hot water during their stay. We had to be mindful of this when showering, as it impacted our comfort a bit.

The remodeled room was clean, but we had trouble with the hot water.

The location was perfect for our group! We enjoyed the parade from our balcony, and the nice hot showers after long days were so refreshing. Plus, the renovated room was super clean and spacious.

great location but parking can be a challenge

The room featured a lovely modern design and was very comfortable. I enjoyed the nice, private balcony that provided a glimpse of the mountains.

Parking is tight for a late arrival.

Family with kids will love it

We had such a good time at the hotel right on the strip I mean every day was a new adventure and the kids loved the pool we had some great laughs watching them splash around and we even saw a bear just chilling by the pool one night which was both scary and kinda cool at the same time it made the whole trip lovely

It wasn't inexpensive but for what we got it was reasonable

great location on the parkway strip with amazing water pressure for relaxing showers

The shower water pressure amazing, and the location unbeatable.

I truly enjoyed the charming decor and cleanliness of my room. The accessible layout allowed me to move around easily, and I appreciated the proximity to local attractions, which made our stay even more delightful.

Improve parking availability for easier access.

I recently stayed here and loved the renovated room! The water pressure was really impressive, and the breakfast had tasty options like strawberry cream cheese. I'd definitely come back!

I enjoyed my stay in the remodeled King Room with a pool view. The cleanliness impressed me, and the friendly staff made everything pleasant. While parking was a bit tricky, the location allowed easy access to downtown Gatlinburg's attractions. A lovely experience overall.

The location was perfect for exploring attractions like Ober Gatlinburg. We enjoyed skiing and tubing, and our room was spacious and pet-friendly, which made traveling with our dogs a breeze. The staff was friendly and cute, adding to our pleasant experience.

In my wife’s opinion, the place could use better updates in common areas. We did miss having a more inviting lobby space.

The room was clean and the bed was super comfy. It was a bit dated though—needed some upgrades. The balcony view was disappointing, just looked at a wall. I liked that the room had a heater and AC, but there weren't many outlets, which was frustrating. Overall, it did the job for a short stay, just not what you’d expect for the price.